FAQs

Q. How does commission works?
A. Commission opens once a month. Simply select the option that fit you mos and make a purchase. Jeff will contact you through email for images. He will also ask you questions about your furry friend's character to help him with the final work. Sit back, relax and wait for the door bell. Find more details here.

Q. Do you paint cats
A. Jeff does paint cats occasionally. If you are excited about a cat portrait somehow carries a dog character in this inky style? Give him a try! 

Q. Can I do multiple dogs in 1 portrait?
A. It is strongly recommended that each dog should has its own portrait so as to capture as much detail as possible. 

Q. How long does it take for you to create a piece?
A. It is usually 10-14 working days. Jeff opens for commission in the beginning of the month and complete them in a batch. However, if you have a special dates & time to meet, please don't hesitate to reach out to Jeff.

Q. Do you do portraits in colours?
A. Black & White in ink is his primary language. He speaks through ink. 

Q. Can I purchase a portrait without a frame?
A. YES, there are options without framing. Your order will be protected by a double layered 1.5mm grey board and cardboard envelopes. 

Q. What shipping options do you offer?
A. Unless specified, all UK local orders will be shipped with “Royal Mail Tracked 48” service. Please reach out to Jeff for international orders or special delivery requests.

Q. What if I am not 100% about the portrait?
A. Tell Jeff! Every bespoke commission piece (pop-up & flash sale orders not included) has a chance to review and comment on the painting and he can repaint your dog up to 3 times to meet your expectation. 

Q. Do you have a return policy?
A. Regarding custom portraits, Jeff will send out picture for approval before making the shipment. Jeff doesn't offer changes or returns after the portrait is approved. Jeff will ensure the artwork has maximum protection. However, if the portrait is damaged during the shipment, please provide photographic evidence of the damage or issue, Jeff will arrange a replacement or a partial refund.